Datasite experienced a minor incident on July 27, 2021 affecting Datasite Americas, lasting 7h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Datasite Americas
Update timeline
- identified Jul 27, 2021, 12:49 AM UTC
Datasite engineers have discovered an issue with US analytics dashboards. Some clients may experience issues with their analytics data becoming stale and not updating with current data. The issue is a result of a vendor system failure. We are monitoring the situation and will be in continuous contact with the vendor until they fully resolve the issue. EU and Australia regions are not affected.
- identified Jul 27, 2021, 12:51 AM UTC
We will update this page as we get more information from our Vendor
- resolved Jul 27, 2021, 08:42 AM UTC
This incident has been resolved.