Datasite incident
Datasite US has delayed updates for new documents
Datasite experienced a minor incident on July 29, 2021 affecting Datasite Americas, lasting 21h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Datasite Americas
Update timeline
- investigating Jul 30, 2021, 05:02 PM UTC
Datasite engineers have discovered an issue with analytics dashboards in the US region. Analytics are not updating for new documents at this time. The issue is a result of a vendor system failure. We are monitoring the situation and will be in continuous contact with the vendor until they fully resolve the issue. EMEA and AUS regions are not impacted.
- identified Jul 30, 2021, 05:03 PM UTC
The vendor has indicated that a fix is being prepared for deploy ASAP.
- monitoring Jul 30, 2021, 05:05 PM UTC
The vendor has deployed a fix and we are monitoring the situation.
- resolved Jul 30, 2021, 09:42 PM UTC
This incident has been resolved.