Datasite incident

Datasite Diligence : Intermittent Client Project Access Issues

Minor Resolved View vendor source →

Datasite experienced a minor incident on September 20, 2021 affecting Datasite EMEA, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2021, 12:00 PM UTC
Resolved
Sep 20, 2021, 06:06 PM UTC
Duration
6h 5m
Detected by Pingoru
Sep 20, 2021, 12:00 PM UTC

Affected components

Datasite EMEA

Update timeline

  1. investigating Sep 20, 2021, 12:00 PM UTC

    Product: Datasite Diligence Impact: Intermittent Client Project Access Known Issues/Action Plan: Users are able to login but some are returned to Project Dash / Subject Matter Experts are continuing to investigate affected service Incident #: MI 02381783

  2. investigating Sep 20, 2021, 01:03 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 20, 2021, 01:49 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 20, 2021, 06:06 PM UTC

    This incident has been resolved.