Datasite incident

Datasite US is unavailable. Login may require retries for EU and AU as well.

Major Resolved View vendor source →

Datasite experienced a major incident on September 19, 2023 affecting Datasite Americas and Datasite EMEA and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2023, 01:35 PM UTC
Resolved
Sep 19, 2023, 03:23 PM UTC
Duration
1h 47m
Detected by Pingoru
Sep 19, 2023, 01:35 PM UTC

Affected components

Datasite AmericasDatasite EMEADatasite APAC

Update timeline

  1. investigating Sep 19, 2023, 01:35 PM UTC

    Teams are actively working on the issue. Status will be updated as more information is available.

  2. identified Sep 19, 2023, 01:51 PM UTC

    We've identified the likely root cause. Working on implementing a fix now.

  3. identified Sep 19, 2023, 01:54 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 19, 2023, 02:31 PM UTC

    Work is continuing on this issue. US is still currently unavailable. EU and AUS are still up, though logging in may be slow/require multiple attempts.

  5. monitoring Sep 19, 2023, 03:04 PM UTC

    US has been back up since 9:34am CDT. Monitoring now.

  6. resolved Sep 19, 2023, 03:23 PM UTC

    This incident has been resolved.