Datasite incident
Datasite is seeing poor performance in the America projects and for all users logging in. Users may need to attempt multiple times to access projects and performance will be slow.
Datasite experienced a minor incident on December 12, 2023 affecting Datasite Americas, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Datasite Americas
Update timeline
- identified Dec 12, 2023, 09:20 PM UTC
The issue is identified and we are currently working to restore performance.
- identified Dec 12, 2023, 09:38 PM UTC
Work in continuing on this issue. Some improvements have been seen but performance continues to be poor.
- monitoring Dec 12, 2023, 10:06 PM UTC
Fix was put in place that appears to be improving performance considerably. We are continuing to monitor if any further work is needed.
- monitoring Dec 12, 2023, 10:36 PM UTC
Performance is back to normal, but the team is continuing to do work to stabilize the platform long term. We will keep this statuspage up while this work is ongoing.
- resolved Dec 12, 2023, 11:05 PM UTC
The incident is resolved and performance has been restored.