Datasite incident

Fix in Place: Datasite is unavailable for all regions. Users cannot login to the platform

Critical Resolved View vendor source →

Datasite experienced a critical incident on February 7, 2024 affecting Datasite Americas and Datasite EMEA and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2024, 03:32 PM UTC
Resolved
Feb 07, 2024, 05:00 PM UTC
Duration
1h 28m
Detected by Pingoru
Feb 07, 2024, 03:32 PM UTC

Affected components

Datasite AmericasDatasite EMEADatasite APAC

Update timeline

  1. investigating Feb 07, 2024, 03:32 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 07, 2024, 03:48 PM UTC

    The issue is with our login service. Users who were already logged in are able to continue to work. New users are not able to access the platform.

  3. monitoring Feb 07, 2024, 03:53 PM UTC

    A temporary fix is in place while we fix the root cause. Datasite should be accessible.

  4. monitoring Feb 07, 2024, 04:03 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Feb 07, 2024, 04:40 PM UTC

    Some slowness may still be present on the site while the main issue is being addressed. All users should still be able to login and access projects as normal.

  6. resolved Feb 07, 2024, 05:00 PM UTC

    This incident has been resolved.