DataGrail incident

Access Result Files being sent with partial information

Major Resolved View vendor source →

DataGrail experienced a major incident on May 3, 2021 affecting Request Manager, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2021, 07:58 PM UTC
Resolved
May 03, 2021, 08:50 PM UTC
Duration
52m
Detected by Pingoru
May 03, 2021, 07:58 PM UTC

Affected components

Request Manager

Update timeline

  1. identified May 03, 2021, 07:58 PM UTC

    We have identified an issue with access result files being sent with partial information. We are actively investigating and will post updates as we learn more.

  2. monitoring May 03, 2021, 08:25 PM UTC

    We have resolved the issue with access result files being sent with partial information and we are currently monitoring. We have re-sent all affected access result emails to the appropriate consumers.

  3. resolved May 03, 2021, 08:50 PM UTC

    This incident has been fully resolved and the platform is functioning normally.