DataGrail experienced a minor incident on May 5, 2021 affecting Request Manager, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 05, 2021, 07:23 PM UTC
We have identified an issue with certain flows for our Smart Verification service. We will post updates as soon as more information is available.
- identified May 05, 2021, 07:51 PM UTC
We are actively working on a fix for this and will post updates as we learn more.
- identified May 05, 2021, 08:29 PM UTC
We are continuing work on a fix for this and will post updates as we learn more.
- monitoring May 05, 2021, 09:03 PM UTC
We have resolved the issue with Smart Verification and we are currently monitoring for any issues. We have resent verification emails to all requesters that encountered an error when attempting to verify their privacy request.
- resolved May 05, 2021, 09:13 PM UTC
This incident has been fully resolved and the platform is functioning normally.