DataGrail incident

Issue with Direct Contact Deletions (Resolved)

Notice Resolved View vendor source →

DataGrail experienced a notice incident on August 26, 2021 affecting Request Manager, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2021, 04:16 AM UTC
Resolved
Aug 26, 2021, 04:16 AM UTC
Duration
—
Detected by Pingoru
Aug 26, 2021, 04:16 AM UTC

Affected components

Request Manager

Update timeline

  1. resolved Aug 26, 2021, 04:16 AM UTC

    Today (8/25/2021) we identified and resolved an issue with Deletions in which privacy requests were automatically closed before a response was recorded from Direct Contact Integrations. We have reset all affected privacy requests back to a “Pending Delete” state. No data or requests were lost. Please review your queue and process requests as you would normally. If you have any questions please contact [email protected].