DataGrail experienced a major incident on August 31, 2021 affecting Request Manager and Live Data Map and 1 more component, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Request ManagerLive Data MapIntake Forms
Update timeline
- identified Aug 31, 2021, 06:48 PM UTC
Users may experience intermittent issues connecting and logging into the DataGrail platform. DataGrail is working with our partners to resolve this issue.
- identified Aug 31, 2021, 07:07 PM UTC
Users may experience intermittent issues connecting and logging into the DataGrail platform. DataGrail is working with our partners to resolve this issue.
- monitoring Aug 31, 2021, 11:10 PM UTC
Issues with intermittent connectivity with the DataGrail platform have been resolved and we are currently monitoring this fix.
- resolved Sep 01, 2021, 12:03 AM UTC
This incident has been fully resolved and the platform is functioning normally.