DataGrail incident

Network Connectivity Issues

Major Resolved View vendor source →

DataGrail experienced a major incident on December 15, 2021 affecting Request Manager and Live Data Map and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:01 PM UTC
Resolved
Dec 15, 2021, 04:43 PM UTC
Duration
41m
Detected by Pingoru
Dec 15, 2021, 04:01 PM UTC

Affected components

Request ManagerLive Data MapIntake Forms

Update timeline

  1. identified Dec 15, 2021, 04:01 PM UTC

    Users may experience intermittent issues connecting and logging into the DataGrail platform. DataGrail is working with our partners to resolve this issue.

  2. resolved Dec 15, 2021, 04:43 PM UTC

    This incident has been fully resolved and the platform is functioning normally.