DataGrail incident

Data Subject Requesters Unable to Verify Email Address

Major Resolved View vendor source →

DataGrail experienced a major incident on February 10, 2022 affecting Request Manager, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2022, 04:18 PM UTC
Resolved
Feb 10, 2022, 07:00 PM UTC
Duration
2h 42m
Detected by Pingoru
Feb 10, 2022, 04:18 PM UTC

Affected components

Request Manager

Update timeline

  1. identified Feb 10, 2022, 04:18 PM UTC

    We have identified an issue with data subject requesters hitting an error when attempting to verify their email address. We are actively investigating and will post updates as we learn more.

  2. monitoring Feb 10, 2022, 05:21 PM UTC

    We have resolved the issue with data subject requesters hitting an error when attempting to verify their email address and we are currently monitoring for any issues.

  3. resolved Feb 10, 2022, 07:00 PM UTC

    This incident has been fully resolved and the platform is functioning normally.