DataGrail incident

Hybrid Integrations Not Sending Direct Contact Emails to Processors

Minor Resolved View vendor source →

DataGrail experienced a minor incident on August 31, 2022 affecting Request Manager, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2022, 10:41 PM UTC
Resolved
Sep 01, 2022, 02:28 AM UTC
Duration
3h 47m
Detected by Pingoru
Aug 31, 2022, 10:41 PM UTC

Affected components

Request Manager

Update timeline

  1. identified Aug 31, 2022, 10:41 PM UTC

    We have identified an issue with Hybrid integrations not sending Direct Contact emails to Processors. This is the result of the new Authenticated DSR Handling feature release from 08/30 that has since been reverted. We have identified the root cause and are working to fix and rerelease the feature. In the meantime, we are also actively working on resending all Direct Contact emails that should have gone out within the last ~24hrs and were impacted. We will update once the issue is fully resolved.

  2. resolved Sep 01, 2022, 02:28 AM UTC

    This incident has been resolved.