DataGrail incident

Direct Contact Integrations Not Initiating Email Workflow

Minor Resolved View vendor source →

DataGrail experienced a minor incident on October 3, 2022 affecting Request Manager, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2022, 08:02 PM UTC
Resolved
Oct 03, 2022, 09:47 PM UTC
Duration
1h 45m
Detected by Pingoru
Oct 03, 2022, 08:02 PM UTC

Affected components

Request Manager

Update timeline

  1. identified Oct 03, 2022, 08:02 PM UTC

    We have identified an issue with Direct Contact integrations that were newly connected on or after 09/28, not initiating the email workflow of sending requests for completion by designated Email Processors. We are actively investigating and will post updates as we learn more.

  2. identified Oct 03, 2022, 08:02 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 03, 2022, 09:47 PM UTC

    This issue has now been resolved with very minimal customer impact. We are working with those impacted and have rectified the issue. Please reach out to [email protected] with any questions!