DataGrail incident

Trouble logging into DataGrail via Microsoft SSO

Major Resolved View vendor source →

DataGrail experienced a major incident on April 6, 2023 affecting Request Manager and Live Data Map, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2023, 11:37 PM UTC
Resolved
Apr 07, 2023, 01:59 AM UTC
Duration
2h 21m
Detected by Pingoru
Apr 06, 2023, 11:37 PM UTC

Affected components

Request ManagerLive Data Map

Update timeline

  1. identified Apr 06, 2023, 11:37 PM UTC

    We have identified an issue with logging into DataGrail via Microsoft SSO only. We are actively investigating and will post updates as we learn more.

  2. resolved Apr 07, 2023, 01:59 AM UTC

    This incident has been resolved and users with Microsoft SSO can now login to DataGrail successfully.