DataGrail incident

Intake Form Submission Errors

Critical Resolved View vendor source →

DataGrail experienced a critical incident on August 12, 2024 affecting Intake Forms, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2024, 05:28 PM UTC
Resolved
Aug 12, 2024, 06:31 PM UTC
Duration
1h 2m
Detected by Pingoru
Aug 12, 2024, 05:28 PM UTC

Affected components

Intake Forms

Update timeline

  1. identified Aug 12, 2024, 05:28 PM UTC

    Users are experiencing an error when attempting to submit a Privacy Request. The issue has been identified and we are working on resolution

  2. resolved Aug 12, 2024, 06:31 PM UTC

    This incident has been resolved and all users are able to submit Privacy Requests.