DataFalcon incident
Report generation service has a high error rate
DataFalcon experienced a major incident on May 23, 2024 affecting AI Services, lasting 7h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 23, 2024, 02:19 PM UTC
Report generation service has a high error rate
- monitoring May 23, 2024, 02:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 23, 2024, 02:32 PM UTC
We are continuing to monitor for any further issues.
- resolved May 23, 2024, 02:55 PM UTC
This incident has been resolved.
- postmortem May 23, 2024, 08:31 PM UTC
**Incident Summary:** On 5/23/2024, our report generation system experienced an outage due to an issue with one of the external APIs used in our information retrieval system. This caused the report generation process to halt, and users encountered error messages when their report generation jobs stopped unexpectedly. **Impact:** * The report generation process was interrupted. * Users experienced errors and were unable to complete their report generation tasks. * The incident happened during off-peak hours, and the number of affected users was relatively small. * All other parts of the system remained unaffected. **Resolution:** We have implemented a backup method for the affected API. The service status has since returned to normal. **Preventive Measures:** The backup method we have put in place ensures that similar issues with external API outages will not impact the report generation process in the future. We apologize for any inconvenience caused. We are continually improving our system to provide highly reliable and high-quality service. Your understanding and support are greatly appreciated as we work to enhance our system's performance and reliability.