Datadog US1 incident

Notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie are not delivered

Major Resolved View vendor source →

Datadog US1 experienced a major incident on April 10, 2026 affecting Monitors, lasting 6h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 02:54 PM UTC
Resolved
Apr 10, 2026, 08:59 PM UTC
Duration
6h 5m
Detected by Pingoru
Apr 10, 2026, 02:54 PM UTC

Affected components

Monitors

Update timeline

  1. investigating Apr 10, 2026, 02:54 PM UTC

    We are investigating an issue to send notifications to Pagerduty, VictorOps, Slack, Webhook, Microsoft Teams and OpsGenie.

  2. identified Apr 10, 2026, 03:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 10, 2026, 03:23 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 10, 2026, 03:42 PM UTC

    New notifications are now successfully delivered, and we are catching-up on past notifications that may have been delayed.

  5. monitoring Apr 10, 2026, 03:42 PM UTC

    New notifications are now successfully delivered, and we are catching-up on past notifications that may have been delayed

  6. monitoring Apr 10, 2026, 03:59 PM UTC

    We are still catching-up on past notifications that may have been delayed.

  7. monitoring Apr 10, 2026, 04:15 PM UTC

    We are still catching-up on past notifications that may have been delayed.

  8. monitoring Apr 10, 2026, 05:12 PM UTC

    Notifications for Opsgenie, VictorOps, BigPanda, Zendesk, and Sumologic are caught up. Webhooks, Microsoft Teams, Slack, JIRA, and ServiceNow are still catching up.

  9. monitoring Apr 10, 2026, 05:37 PM UTC

    Notifications for JIRA are now caught up.

  10. monitoring Apr 10, 2026, 06:33 PM UTC

    Notifications for ServiceNow and Microsoft Teams are now caught up. Webhooks and Slack notifications are still catching up.

  11. monitoring Apr 10, 2026, 07:02 PM UTC

    Webhooks and Slack notifications are still catching up.

  12. monitoring Apr 10, 2026, 07:44 PM UTC

    Webhooks and Slack notifications are still catching up.

  13. monitoring Apr 10, 2026, 08:13 PM UTC

    Webhooks and Slack notifications are still catching up.

  14. resolved Apr 10, 2026, 08:59 PM UTC

    Between approximately 9:42 AM and 10:38 AM ET on April 10, we observed delivery failures for customers in the US1, AP1, and AP2 regions. During this window, notifications to the following integrations were delayed or temporarily undelivered: • PagerDuty • Slack • Microsoft Teams • Webhooks • Jira • ServiceNow • OpsGenie • VictorOps • BigPanda • Zendesk • Sumologic All delayed notifications have been replayed with the following exceptions: PagerDuty pages and Slack notifications queued during the outage window were not replayed, as they were no longer actionable at the time of recovery. Webhook notifications will be reprocessed and delivered at a later date. No monitoring data was lost during this incident. Monitor evaluations continued normally — only the delivery of triggered notifications was affected. Thank you for your patience.