DataClover experienced a major incident on December 7, 2021 affecting Service Scheduling and ServicePulse and 1 more component, lasting 6h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 07, 2021, 06:14 PM UTC
DataClover utilizes multiple AWS services within our suite of products. Due to an ongoing AWS outage, we are experiencing intermittent errors and availability within our products. We anticipate that our product performance will return to normal as AWS restores its services. We will provide updates as they become available.
- monitoring Dec 07, 2021, 06:15 PM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 08, 2021, 12:12 AM UTC
We continue to experience degraded performance with our DealerServiceHUB platform. The ServicePulse solution is available and operational.
- resolved Dec 08, 2021, 03:13 AM UTC
We have confirmed the incident has been resolved and all affected solutions are fully operational.