DataClover experienced a minor incident on July 27, 2022 affecting Service Scheduling and ECommerce, lasting 1d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2022, 06:11 PM UTC
We are experiencing intermittent errors when loading Dealer Service Hub and E-Shop pages. We are investigating the problem and will provide more updates as they are available.
- monitoring Jul 28, 2022, 02:12 PM UTC
The intermittent errors we were experiencing with Dealer Service Hub and E-Shop are no longer occurring, and both applications are performing normally. We will continue to monitor the applications and are continuing our investigation into the root cause of the problem.
- resolved Jul 29, 2022, 01:14 PM UTC
We confirmed with our cloud infrastructure provider that there were service issues on their side that caused this problem. Those issues are resolved, and all services are running normally.