DataClover incident

Appointment Scheduling with Tekion Integration

Major Resolved View vendor source →

DataClover experienced a major incident on December 19, 2024 affecting Service Scheduling, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 06:54 PM UTC
Resolved
Dec 19, 2024, 10:02 PM UTC
Duration
3h 7m
Detected by Pingoru
Dec 19, 2024, 06:54 PM UTC

Affected components

Service Scheduling

Update timeline

  1. investigating Dec 19, 2024, 06:54 PM UTC

    We are currently experiencing an issue with customers that have appointment scheduling integration with Tekion. We are investigating the issue and will provide an update once more information is available.

  2. identified Dec 19, 2024, 07:34 PM UTC

    We have confirmed that the issue is related to Tekion services. We have contacted Tekion to make them aware of the problem. We will provide an update once their services are restored or when additional information becomes available.

  3. resolved Dec 19, 2024, 10:02 PM UTC

    We have confirmed that Tekion services have been restored and all service scheduling integrations are performing as expected.