Dataclay had 2 outages in the last 2 years totaling 46h 34m of downtime — averaging 0.1 incidents per month.
There were 2 Dataclay outages since May 14, 2025 totaling 46h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
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We are investigating some QUE API gateway timeouts on the /jobs endpoint. We will update as we discover more information.
After investigating the timeout issue with the QUE API endpoints, we have identified two possible causes. We have issued a fix and are monitoring activity.
After investigation, we resolved an issue causing slowdowns and some timeouts in job logging queries. We also added rules to mitigate a series of malformed requests that were not successfully connecting to QUE endpoints, but were also slowing or causing some timeouts for QUE user clients. This appears to have resolved the issues we were seeing. If you continue to experience any connection timeouts, please contact Dataclay support.