DataCite incident

DOI Fabrica service down

Critical Resolved View vendor source →

DataCite experienced a critical incident on May 11, 2020 affecting Fabrica, lasting 5h 46m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2020, 08:47 AM UTC
Resolved
May 11, 2020, 02:34 PM UTC
Duration
5h 46m
Detected by Pingoru
May 11, 2020, 08:47 AM UTC

Affected components

Fabrica

Update timeline

  1. investigating May 11, 2020, 08:47 AM UTC

    The Fabrica service for DOI registrations is not working properly and we are investigating. Other services, including the REST and MDS APIs, are not affected.

  2. monitoring May 11, 2020, 11:07 AM UTC

    We identified the problem related to the availability of the Fabrica service. A fix has been applied and service should be operational, we will continue to monitor.

  3. resolved May 11, 2020, 02:34 PM UTC

    This incident has been resolved.