DataCite incident

MDS experiencing timeouts and slowness

Minor Resolved View vendor source →

DataCite experienced a minor incident on December 1, 2022 affecting Metadata Store (MDS) API, lasting 23h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2022, 11:06 AM UTC
Resolved
Dec 02, 2022, 10:38 AM UTC
Duration
23h 31m
Detected by Pingoru
Dec 01, 2022, 11:06 AM UTC

Affected components

Metadata Store (MDS) API

Update timeline

  1. investigating Dec 01, 2022, 11:06 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 01, 2022, 12:56 PM UTC

    A fix has been deployed, there was an issue with automatic scaling of servers, this has been now corrected and it should be operating as normal. We will continue to monitor.

  3. monitoring Dec 01, 2022, 02:12 PM UTC

    There are still some reported issues with the MDS API, we are investigating and continuing to monitor for any further issues.

  4. resolved Dec 02, 2022, 10:38 AM UTC

    We believe the performance issues were due to increased load, we've increased our capacity and still investigating further options. We hope changes made yesterday have returned stability but we will continue monitoring.