DataCite incident

Slow DOI registration and timeouts

Minor Resolved View vendor source →

DataCite experienced a minor incident on March 23, 2023 affecting Metadata Store (MDS) API and REST API and 1 more component, lasting 13h 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2023, 08:06 PM UTC
Resolved
Mar 24, 2023, 09:56 AM UTC
Duration
13h 50m
Detected by Pingoru
Mar 23, 2023, 08:06 PM UTC

Affected components

Metadata Store (MDS) APIREST APIFabrica

Update timeline

  1. monitoring Mar 23, 2023, 08:06 PM UTC

    We have identified that our services are experiencing high load. It is primarily affecting MDS however REST API for DOI registrations may also be affected, consequently our frontend application Fabrica is potentially affected. We've already compensated with higher number of servers running in our production cluster and our now monitoring the situation.

  2. resolved Mar 24, 2023, 09:56 AM UTC

    Service appears stable for few hours now, incident resolved but will continue monitoring.