DataCite incident

High load on DOI registration and related services

Minor Resolved View vendor source →

DataCite experienced a minor incident on April 4, 2023 affecting Metadata Store (MDS) API and REST API and 1 more component, lasting 17h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2023, 03:13 PM UTC
Resolved
Apr 05, 2023, 08:17 AM UTC
Duration
17h 4m
Detected by Pingoru
Apr 04, 2023, 03:13 PM UTC

Affected components

Metadata Store (MDS) APIREST APIFabrica

Update timeline

  1. investigating Apr 04, 2023, 03:13 PM UTC

    increased load has been creeping up for past couple of hours, some automatic and manual mitigation has already taken place, but we are investigating further.

  2. monitoring Apr 04, 2023, 03:47 PM UTC

    The initial capacity increases looks to have provided the needed support for services, there may be some slowness for indexing of DOIs which may take longer than the usual few minutes, a backlog queue is currently being processed after the load spike. We are monitoring for further problems.

  3. resolved Apr 05, 2023, 08:17 AM UTC

    All services appear normal.