DataCite incident

DOI Registration Issues

Minor Resolved View vendor source →

DataCite experienced a minor incident on June 1, 2023 affecting Metadata Store (MDS) API and REST API and 1 more component, lasting 20h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2023, 03:46 PM UTC
Resolved
Jun 02, 2023, 11:50 AM UTC
Duration
20h 4m
Detected by Pingoru
Jun 01, 2023, 03:46 PM UTC

Affected components

Metadata Store (MDS) APIREST APIFabrica

Update timeline

  1. investigating Jun 01, 2023, 03:46 PM UTC

    We've received reports and internal monitoring that is showing errors when attempting to register DOIs, this appears to not affect all registrations but instead intermittent performance issues. We are currently investigating.

  2. monitoring Jun 02, 2023, 07:59 AM UTC

    We increased our capacity to cope with an increased load on our services. We are still monitoring at this stage but affected systems appear operational.

  3. resolved Jun 02, 2023, 11:50 AM UTC

    All services appear normal now, closing incident. Services are still marginally scaled up to prevent issues.