DataCite experienced a major incident on March 13, 2024 affecting Metadata Store (MDS) API and REST API and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2024, 11:54 AM UTC
We are currently experiencing problems with our database services. This is affecting all DOI registration services and some search/indexing service responses. We are investigating as a matter of priority.
- investigating Mar 13, 2024, 02:15 PM UTC
We are continuing to investigate this issue.
- identified Mar 13, 2024, 02:36 PM UTC
We have restored connectivity to the database, DOI registration and Search/Index lookups are now operational but marked as degraded while we establish further incident root causes, we will update further once we have a clear picture.
- monitoring Mar 13, 2024, 04:02 PM UTC
DataCite experienced issues with our database services earlier today. Systems are now operational and we continue to monitor closely. We are investigating whether DOI registration and/or metadata updates were impacted and if so, will contact affected members directly.
- resolved Mar 14, 2024, 06:05 PM UTC
All systems are operational and working. We continue to investigate whether there are any data issues and we will contact impacted members if necessary.