DataCite incident

Crosscite Services are unavailable

Critical Resolved View vendor source →

DataCite experienced a critical incident on October 28, 2019 affecting Content Resolver API and Citation Formatter, lasting 14h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2019, 12:42 PM UTC
Resolved
Oct 29, 2019, 03:05 AM UTC
Duration
14h 23m
Detected by Pingoru
Oct 28, 2019, 12:42 PM UTC

Affected components

Content Resolver APICitation Formatter

Update timeline

  1. investigating Oct 28, 2019, 12:42 PM UTC

    Currently experiencing downtime in our services citation.crosscite.org and data.crosscite.org

  2. investigating Oct 28, 2019, 04:43 PM UTC

    We are continuing to investigate this issue. the Initial investigation indicates that the previous services TTL configuration (https://en.wikipedia.org/wiki/Time_to_live) it large enough to not have change immediately. We will continue to monitor the next 12 hrs to see if the change takes effect.

  3. resolved Oct 29, 2019, 03:05 AM UTC

    The issue has been resolved and all services should be operating normally again. The problem was a misconfiguration for the name servers for the domain crosscite.org.