DataCite incident

Instability in DOI registration and other services

Minor Resolved View vendor source →

DataCite experienced a minor incident on December 22, 2023 affecting Metadata Store (MDS) API and REST API and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2023, 11:25 AM UTC
Resolved
Dec 22, 2023, 02:06 PM UTC
Duration
2h 41m
Detected by Pingoru
Dec 22, 2023, 11:25 AM UTC

Affected components

Metadata Store (MDS) APIREST APIFabricaGraphQL APICommons

Update timeline

  1. investigating Dec 22, 2023, 11:25 AM UTC

    We are investigating instability affecting DOI registration and other services. This appears to be related to increased service load and we are scaling services to compensate.

  2. identified Dec 22, 2023, 11:55 AM UTC

    We believe we have identified the source of the increased load, and are working on further mitigation

  3. monitoring Dec 22, 2023, 01:11 PM UTC

    Mitigation has been applied, and the services are starting to stabilise. We will continue to monitor the situation

  4. resolved Dec 22, 2023, 02:06 PM UTC

    The applied mitigation has allowed services to stabilise back to normal operating conditions. Services are still scaled up to prevent further issue.