DataCamp incident

Users unable to reset password

Minor Resolved View vendor source →

DataCamp experienced a minor incident on April 7, 2026 affecting Registration & Checkout, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 05:01 PM UTC
Resolved
Apr 07, 2026, 05:01 PM UTC
Duration
Detected by Pingoru
Apr 07, 2026, 05:01 PM UTC

Affected components

Registration & Checkout

Update timeline

  1. investigating Apr 07, 2026, 02:55 PM UTC

    Status: Investigating Some users are currently unable to reset their password.

  2. investigating Apr 07, 2026, 03:31 PM UTC

    Status: Investigating Some users are unable to reset their passwords. Affected components Registration & Checkout (Degraded performance)

  3. monitoring Apr 07, 2026, 04:40 PM UTC

    Status: Monitoring The incident does not seem to be as widespread and as common as initially thought. It seems to have stopped at the moment but we'll continue monitoring the situation. Affected components Registration & Checkout (Operational)

  4. resolved Apr 07, 2026, 05:01 PM UTC

    Status: Resolved Issue does not seem to occur anymore. Affected components Registration & Checkout (Operational)