Datacake incident

Performance degradation

Minor Resolved View vendor source →

Datacake experienced a minor incident on April 14, 2025, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2025, 09:55 AM UTC
Resolved
Apr 14, 2025, 11:02 AM UTC
Duration
1h 7m
Detected by Pingoru
Apr 14, 2025, 09:55 AM UTC

Update timeline

  1. investigating Apr 14, 2025, 09:55 AM UTC

    We are investigating sporadic failures when querying historic data. This can affect components such as device list, device history and dashboards..

  2. resolved Apr 14, 2025, 11:02 AM UTC

    All systems are operational again. The issue was traced to a database managed by an external service provider. We are continuing to work with them to identify the root cause..