DANAconnect incident

We experienced delay in the delivery of outbound messages

Major Resolved View vendor source →

DANAconnect experienced a major incident on April 29, 2022 affecting Email platform and Director - Workflow Orchestration and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2022, 08:19 PM UTC
Resolved
Apr 29, 2022, 09:13 PM UTC
Duration
54m
Detected by Pingoru
Apr 29, 2022, 08:19 PM UTC

Affected components

Email platformDirector - Workflow OrchestrationWebhooks (API Request Node)Conversation APISMTP Service

Update timeline

  1. investigating Apr 29, 2022, 08:19 PM UTC

    We are currently investigating this issue.

  2. identified Apr 29, 2022, 08:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 29, 2022, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2022, 09:13 PM UTC

    This incident has been resolved.