DANAconnect incident

We are experiencing issues displaying the Web Portal.

Major Resolved View vendor source →

DANAconnect experienced a major incident on May 10, 2022 affecting Portal US-EST1 and Portal Apps US-EST1 and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2022, 10:10 PM UTC
Resolved
May 11, 2022, 12:54 AM UTC
Duration
2h 43m
Detected by Pingoru
May 10, 2022, 10:10 PM UTC

Affected components

Portal US-EST1Portal Apps US-EST1Do Not Contact List APIWeb FormsConversation API

Update timeline

  1. investigating May 10, 2022, 10:10 PM UTC

    We are currently investigating this issue.

  2. identified May 10, 2022, 10:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 10, 2022, 10:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 10, 2022, 10:49 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 11, 2022, 12:54 AM UTC

    This incident has been resolved.