DANAconnect incident

We are investigating networking issues that may be impacting the speed response of multiple services.

Minor Resolved View vendor source →

DANAconnect experienced a minor incident on July 14, 2022 affecting Portal US-EST1 and Email platform and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2022, 07:49 PM UTC
Resolved
Jul 14, 2022, 09:14 PM UTC
Duration
1h 25m
Detected by Pingoru
Jul 14, 2022, 07:49 PM UTC

Affected components

Portal US-EST1Email platformDirector - Workflow OrchestrationPortal Apps US-EST1Webhooks (API Request Node)Web Forms

Update timeline

  1. identified Jul 14, 2022, 07:49 PM UTC

    I have received and observed multiple reports of slow access to the portal. At this time the problem has been identified and a solution is being worked on. All services are operational.

  2. monitoring Jul 14, 2022, 08:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2022, 09:14 PM UTC

    This incident has been resolved.