DANAconnect incident

We are continuing to experience a database issue that may affect all services and are working to mitigate the impact.

Minor Resolved View vendor source →

DANAconnect experienced a minor incident on July 27, 2022 affecting Portal US-EST1 and Email platform and 1 more component, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2022, 08:38 AM UTC
Resolved
Jul 27, 2022, 10:09 AM UTC
Duration
1h 31m
Detected by Pingoru
Jul 27, 2022, 08:38 AM UTC

Affected components

Portal US-EST1Email platformDocument Upload APIDirector - Workflow OrchestrationPortal Apps US-EST1Do Not Contact List APIWebhooks (API Request Node)Landing PagesOne Time Password APIWeb Forms

Update timeline

  1. identified Jul 27, 2022, 08:38 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 27, 2022, 09:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 27, 2022, 10:09 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 27, 2022, 10:09 AM UTC

    This incident has been resolved.