DANAconnect incident

We are continuing to experience a database issue that may affect all services and are working to mitigate the impact.

Major Resolved View vendor source →

DANAconnect experienced a major incident on July 28, 2022 affecting Portal US-EST1 and Email platform and 1 more component, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2022, 07:18 AM UTC
Resolved
Jul 28, 2022, 01:21 PM UTC
Duration
6h 2m
Detected by Pingoru
Jul 28, 2022, 07:18 AM UTC

Affected components

Portal US-EST1Email platformAudit Reports & Delivery LogsDocument Upload APIDirector - Workflow OrchestrationReal-Time ReportingPortal Apps US-EST1Do Not Contact List APIWebhooks (API Request Node)Landing Pages

Update timeline

  1. identified Jul 28, 2022, 07:18 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 28, 2022, 09:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 28, 2022, 01:21 PM UTC

    This incident has been resolved.