DANAconnect incident

We are continuing to experience a database issue that may affect all services and are working to mitigate the impact.

Critical Resolved View vendor source →

DANAconnect experienced a critical incident on December 7, 2022 affecting Email platform and Director - Workflow Orchestration and 1 more component, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2022, 02:58 AM UTC
Resolved
Dec 07, 2022, 09:15 AM UTC
Duration
6h 16m
Detected by Pingoru
Dec 07, 2022, 02:58 AM UTC

Affected components

Email platformDirector - Workflow OrchestrationWebhooks (API Request Node)

Update timeline

  1. investigating Dec 07, 2022, 02:58 AM UTC

    We are currently investigating this issue.

  2. investigating Dec 07, 2022, 03:13 AM UTC

    We are continuing to investigate this issue.

  3. identified Dec 07, 2022, 03:33 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 07, 2022, 03:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 07, 2022, 09:15 AM UTC

    This incident has been resolved.