DANAconnect incident

We experienced a database issue that affected messaging services

Notice Resolved View vendor source →

DANAconnect experienced a notice incident on February 7, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2023, 11:36 AM UTC
Resolved
Feb 07, 2023, 06:30 AM UTC
Duration
—
Detected by Pingoru
Feb 07, 2023, 11:36 AM UTC

Update timeline

  1. resolved Feb 07, 2023, 11:36 AM UTC

    The data load automation module (Contact File) caused a temporary lock of some database tables. This temporarily degraded the service and various webservices worked intermittently. The DevOps team is reproducing this flaw in the QA environment to apply preventive and corrective changes to avoid the situation from happening again.