DANAconnect incident

Experienced activating Conversations and issues sending messages

Major Resolved View vendor source →

DANAconnect experienced a major incident on March 9, 2023 affecting Email platform and Director - Workflow Orchestration and 1 more component, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2023, 04:16 PM UTC
Resolved
Mar 09, 2023, 05:54 PM UTC
Duration
1h 37m
Detected by Pingoru
Mar 09, 2023, 04:16 PM UTC

Affected components

Email platformDirector - Workflow OrchestrationWebhooks (API Request Node)

Update timeline

  1. investigating Mar 09, 2023, 04:16 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 09, 2023, 04:18 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 09, 2023, 04:40 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 09, 2023, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 09, 2023, 05:54 PM UTC

    This incident has been resolved. We had a failure in the data base that support the queue system for messages orchestration.