DANAconnect incident

We are currently experiencing an outage affecting Conversations Processing. Our Engineering Team is aware and working to resolve.

Major Resolved View vendor source →

DANAconnect experienced a major incident on May 24, 2023 affecting Portal US-EST1 and Email platform and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2023, 02:56 PM UTC
Resolved
May 24, 2023, 03:41 PM UTC
Duration
44m
Detected by Pingoru
May 24, 2023, 02:56 PM UTC

Affected components

Portal US-EST1Email platformDirector - Workflow OrchestrationPortal Apps US-EST1Webhooks (API Request Node)Conversation APISMTP Service

Update timeline

  1. identified May 24, 2023, 02:56 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 24, 2023, 03:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 24, 2023, 03:41 PM UTC

    This incident has been resolved.