DANAconnect incident

Experienced activating ContactFiles Services and URL generation

Critical Resolved View vendor source →

DANAconnect experienced a critical incident on August 17, 2023 affecting Bulk Contacts Load API, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2023, 10:24 AM UTC
Resolved
Aug 17, 2023, 10:57 AM UTC
Duration
33m
Detected by Pingoru
Aug 17, 2023, 10:24 AM UTC

Affected components

Bulk Contacts Load API

Update timeline

  1. investigating Aug 17, 2023, 10:24 AM UTC

    Experienced activating ContactFiles Services and URL generation

  2. identified Aug 17, 2023, 10:33 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 17, 2023, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 17, 2023, 10:57 AM UTC

    This incident has been resolved.