DANAconnect incident

We experienced delay in the delivery of some outbound emails

Major Resolved View vendor source →

DANAconnect experienced a major incident on September 15, 2023 affecting Email platform, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2023, 03:01 PM UTC
Resolved
Sep 16, 2023, 06:44 PM UTC
Duration
1d 3h
Detected by Pingoru
Sep 15, 2023, 03:01 PM UTC

Affected components

Email platform

Update timeline

  1. investigating Sep 15, 2023, 03:01 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 15, 2023, 04:00 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 15, 2023, 04:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Sep 15, 2023, 08:56 PM UTC

    We are currently investigating this issue.

  5. monitoring Sep 16, 2023, 12:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Sep 16, 2023, 01:36 AM UTC

    We are currently monitoring every conversation and every message. Please do not hesitate to write to us if you have any questions

  7. monitoring Sep 16, 2023, 10:33 AM UTC

    We continue to monitor email delivery and are ready to assist you

  8. resolved Sep 16, 2023, 06:44 PM UTC

    This incident has been resolved.