DANAconnect incident

We are currently experiencing an outage affecting Conversations Processing. Our Engineering Team is aware and working to resolve.

Notice Resolved View vendor source →

DANAconnect experienced a notice incident on December 29, 2023 affecting Email platform and Director - Workflow Orchestration and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2023, 09:07 PM UTC
Resolved
Dec 30, 2023, 12:14 AM UTC
Duration
3h 6m
Detected by Pingoru
Dec 29, 2023, 09:07 PM UTC

Affected components

Email platformDirector - Workflow OrchestrationWebhooks (API Request Node)Conversation APISMTP Service

Update timeline

  1. identified Dec 29, 2023, 09:07 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 29, 2023, 09:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 30, 2023, 12:14 AM UTC

    This incident has been resolved.