DANAconnect experienced a critical incident on January 30, 2024 affecting SMS -Venezuela - Telefónica Movistar, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
SMS -Venezuela - Telefónica Movistar
Update timeline
- investigating Jan 30, 2024, 05:31 PM UTC
Se esta presentando un evento en la plataforma de Mensajería, el mismo esta escalado a personal de Soporte y actualmente están en comunicación con personal del proveedor para solventar el inconveniente, se esta manejando la INC000000057767 para el seguimiento.
- monitoring Jan 30, 2024, 06:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 30, 2024, 06:20 PM UTC
This incident has been resolved.