Cypress incident

Enterprise Reporting Data Extract API experiencing issues

Major Resolved View vendor source →

Cypress experienced a major incident on August 6, 2026 affecting Analytics, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 09:14 PM UTC
Resolved
Aug 06, 2026, 10:33 PM UTC
Duration
1h 18m
Detected by Pingoru
Aug 06, 2026, 09:14 PM UTC

Affected components

Analytics

Update timeline

  1. investigating Aug 06, 2026, 09:14 PM UTC

    We have identified an issue with the Data Extract API that may be preventing some users from retrieving data. Engineering resources are engaged.

  2. monitoring Aug 06, 2026, 10:14 PM UTC

    Engineers have identified the problem and are implementing a fix. We're monitoring the system and will update when complete.

  3. resolved Aug 06, 2026, 10:33 PM UTC

    This incident has been resolved.