CybSafe experienced a critical incident on May 10, 2024 affecting CybSafe PHISH and CybSafe service emails, lasting 9h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 10, 2024, 01:55 PM UTC
Outbound email-based services are currently suspended. We’re working with our third party email provider to resume service. We've identified the root cause of the issue and are working on remediation as a priority.
- identified May 10, 2024, 03:24 PM UTC
Email service remains unavailable. Our engineers are continuing to investigate and work with our provider.
- identified May 10, 2024, 04:37 PM UTC
Together with our provider, we have made progress towards resolving this issue but email service remains unavailable. Our remediation efforts will continue into the weekend. Our next communication will be Monday 8:00 AM BST
- monitoring May 10, 2024, 06:43 PM UTC
A fix has been implemented and we are monitoring the results.
- identified May 10, 2024, 06:46 PM UTC
We have started to see emails being successfully delivered and we will continue to monitor this closely.
- resolved May 11, 2024, 04:16 AM UTC
Email service has been restored. By Friday 9:00 PM all delayed emails have now been dispatched. We do not expect any further issues however we will introduce additional email services for robustness, and we will communicate allowlist details in due course. Thank you for your patience, this incident is now closed and we will communicate any improvements as product releases.