CybSafe incident

Platform not loading for some users.

Notice Resolved View vendor source →

CybSafe experienced a notice incident on August 15, 2024 affecting CybSafe GUIDE and admin console, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 11:56 AM UTC
Resolved
Aug 15, 2024, 02:42 PM UTC
Duration
2h 45m
Detected by Pingoru
Aug 15, 2024, 11:56 AM UTC

Affected components

CybSafe GUIDE and admin console

Update timeline

  1. investigating Aug 15, 2024, 11:56 AM UTC

    We are aware the platform is currently showing a blank page when loading for some users.

  2. identified Aug 15, 2024, 11:59 AM UTC

    The issue has been identified and we're setting the platform become available again. We are continuing to investigate the root cause.

  3. monitoring Aug 15, 2024, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 15, 2024, 02:41 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 15, 2024, 02:42 PM UTC

    This incident has been resolved.