CybSafe incident

Delays to Nudges sent via email

Minor Resolved View vendor source →

CybSafe experienced a minor incident on May 30, 2025 affecting CybSafe service emails, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2025, 03:44 PM UTC
Resolved
May 30, 2025, 04:37 PM UTC
Duration
53m
Detected by Pingoru
May 30, 2025, 03:44 PM UTC

Affected components

CybSafe service emails

Update timeline

  1. monitoring May 30, 2025, 03:44 PM UTC

    We've experienced delays in sending a number email based nudges up to 18 hours, we have resolved the issue and expect the backlog to be resolved before 7pm BST.

  2. monitoring May 30, 2025, 04:28 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved May 30, 2025, 04:37 PM UTC

    The backlog of email based Nudges is now resolved and we're fully operational again.