CyberSmart incident

Outage Incident - 18/05/2019 - Web App

Critical Resolved View vendor source →

CyberSmart experienced a critical incident on May 18, 2020 affecting CyberSmart Dashboard, lasting 45s. The incident has been resolved; the full update timeline is below.

Started
May 18, 2020, 11:57 AM UTC
Resolved
May 18, 2020, 11:58 AM UTC
Duration
45s
Detected by Pingoru
May 18, 2020, 11:57 AM UTC

Affected components

CyberSmart Dashboard

Update timeline

  1. investigating May 18, 2020, 11:57 AM UTC

    Issue Summary - Total Outage time: ~1 hours - Dashboard users were not able to log in and use the platform, they faced an error message on any request. Timeline (GMT) - 09:10: Issue Reported - 10:00 Issue found - 10:15 Issue resolved Root Cause Caused by service upgrades that had taken place on Sunday evening. Resolution and recovery Our Devops & Infrastructure team are working on building more in-depth processes for system changes.

  2. investigating May 18, 2020, 11:57 AM UTC

    This issue is now resolved.

  3. resolved May 18, 2020, 11:58 AM UTC

    This incident has been resolved.